Energy Growth Australia (a Keyora Group company), ABN 87 703 864 436 ("EGA", "we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and protect your personal information, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
1. Who we are and what we do
EGA connects homeowners interested in solar and battery solutions with an accredited installer servicing their area. We generate and qualify enquiries and pass them to a partner installer. We are not an installer and do not carry out installations.
2. The information we collect
Homeowners and enquirers: name, phone number, email address, residential address, suburb and postcode, and information about your property and energy needs (such as current energy usage, property details, and your interest in solar or battery).
Installer partners and applicants: business name, contact person, phone, email, ABN and accreditation details.
Website visitors: technical data such as IP address, browser and device information, and usage data collected via cookies and analytics.
3. How we collect it
We collect information directly from you when you complete a form on our website or landing pages, contact us, or speak with our team by phone. We also collect information automatically through cookies and similar technologies when you use our website, and through advertising platforms (such as Google and Meta) when you respond to our ads.
4. Why we collect and use it
We use your information to provide our services, including connecting homeowner enquiries with a partner installer; to contact and qualify enquiries; to administer installer partnerships; to operate, improve and market our services; to respond to your enquiries; and to comply with our legal obligations.
5. Disclosure of your information
Homeowner enquiry details are disclosed to the partner installer for your area so they can contact you about your enquiry. We may also disclose information to service providers who assist us (such as hosting, CRM, marketing and analytics providers), and where required or authorised by law. We do not sell your personal information.
6. Consent to be contacted
By submitting an enquiry, you consent to being contacted by EGA and by the partner installer for your area, by phone, SMS and email, in relation to your enquiry.
7. Cookies, analytics and advertising
Our website uses cookies and tracking technologies, including analytics and advertising pixels (such as Google and Meta), to understand usage and to measure and improve our advertising. You can manage cookies through your browser settings.
8. Storage and security
We take reasonable steps to protect personal information from misuse, loss, and unauthorised access, modification or disclosure. Information may be stored by us and by our third-party service providers.
9. Overseas disclosure
Some of our service providers may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled consistently with the Australian Privacy Principles.
10. Access and correction
You may request access to, or correction of, the personal information we hold about you by contacting us using the details below. We will respond within a reasonable period.
11. Marketing and opt-out
We may send you marketing communications about our services. You can opt out at any time by using the unsubscribe link or by contacting us.
12. Complaints
If you believe we have breached your privacy, please contact us first so we can address it. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
13. Changes to this policy
We may update this Privacy Policy from time to time. The current version will be posted on our website with the effective date shown above.
14. Contact us
Email: hello@energygrowth.com.au